Privacy policy.

Who we are

• Business name: BusterVisuals
• Website: bustervisuals.com
• Contact email: [email protected]

What information we collect

When you contact us, we may collect:

• Your name and contact details (such as email or phone number)
• The message you send us and any project details you include

If you message us on social media (e.g. Facebook/Instagram), we receive the information you choose to share there.

If we contact your business about our services, we use business contact details from public sources, such as your company's website.

When you visit this website, our hosting provider (Cloudflare) processes technical data such as your IP address to deliver the site and keep it secure.

What we use it for

We use your information to:

• Reply to your enquiry
• Provide quotes, arrange bookings, and deliver the service
• Keep basic business records (where needed)
• Tell businesses about our services

We do not sell your information.

Our legal basis

We use your information because:

• It's needed to quote for, book and deliver work you ask us to do (contract)
• We have to keep business records, such as for tax (legal obligation)
• It's in our legitimate interests to reply to enquiries, run this website and tell businesses about our services

You don't have to give us your details, but we can't reply or quote without them.

Marketing

We may email businesses about our services. Every email says who it's from, and you can opt out at any time by replying or emailing [email protected]. We'll stop straight away.

Who we share it with

We only share information when it's needed to run the business (for example, with tools we use to communicate, run the website, measure performance, deliver files, take payments, or keep records). We do not share your information for other people's marketing.

Some of these providers store data outside the UK, for example in the US. Where they do, they use safeguards approved under UK data protection law.

How long we keep it

We keep your information only as long as needed to respond to you, deliver services, and handle normal business records. You can ask us to delete it at any time by emailing [email protected].

Your rights

You can ask us to:

• Confirm what information we hold about you
• Correct it
• Delete it (where we're allowed to)
• Limit how we use it, or stop using it
• Send you a copy in a format you can reuse

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO).

Cookies and tracking

This website doesn't use cookies or ad tracking. If you play our showreel, it loads from YouTube (Google), which receives your IP address and may store information on your device.

Updates

We may update this policy from time to time. The latest version will be posted on this page.